Politique de remboursement

In accordance with current legal provisions, the Client has a period of fourteen days from the receipt of the Product to exercise their right of withdrawal with the Seller, without having to justify reasons or pay penalties, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within fourteen days following the notification to the Seller of the Client's decision to withdraw.
Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice.
Damaged, soiled, or incomplete Products will not be accepted for return.
The right of withdrawal can be exercised online, using the withdrawal form available on the website www.tuurtl.com, in which case an acknowledgment of receipt on a durable medium will immediately be provided to the Client by the Seller, or by any other unambiguous statement expressing the intention to withdraw.
In case of exercise of the right of withdrawal within the aforementioned period, only the price of the purchased Product(s) and the delivery costs will be refunded; the return costs remaining the responsibility of the Client.
The refund will be made within a period of fourteen days from the notification to the Seller of the decision to withdraw.